Thank you for visiting our website, iooo.one.

To ensure that you receive your order smoothly, we provide the following shipping service information:

1. Shipping Time

   • Our jasmine products are typically shipped within 48 hours of order confirmation directly from the main production site. If the item you ordered is temporarily out of stock or requires special packaging, we will complete the shipment within 7 days.
   • Deep-processed products will be shipped from the location of our partner factory, with shipping times aligned with those from the main production site.

2. Air Transport and Delivery Time

   • All of our products are shipped via air transport to ensure rapid delivery. Here are the estimated delivery times for major countries and regions:
     • Middle East: Usually takes 7-10 business days.
     • North America (e.g., USA, Canada): Estimated 7-14 business days.
     • Major European countries (e.g., UK, Germany, France): Generally 7-10 business days.
     • Other Asian countries (e.g., Japan, South Korea, Singapore): Typically 5-10 business days.
     • Australia and New Zealand: Estimated 7-14 business days.

   Please note that these times are estimates and actual delivery may vary due to customs inspections, flight delays, and other factors.

3. Customs and Export Information

   • Agarwood is considered an endangered species in China, which may lead to special customs requirements during international shipping. We will actively cooperate to resolve any related issues to ensure your order is shipped smoothly.

4. Customs Inspection and Quantity Adjustment

   • Due to customs inspections and sampling procedures for agarwood products, there may be slight reductions in quantity. If you encounter such a situation, please contact us immediately, and we will verify and resend any missing quantities for free.

5. Safe Delivery Commitment

   • We are committed to ensuring your products are delivered safely. Regardless of the challenges, we will work actively and within legal and regulatory frameworks to solve any issues and ensure you receive your products smoothly.

Thank you for your understanding and support! If you have any questions, please feel free to contact us. We are dedicated to serving you.