common problem

Since we receive many of these questions daily, we thought we would put them on our website for everyone to get a better idea of the whole process.

Question: Why does the estimated shipping date change?

Answer: Although we do not expect this to happen, if there is any significant delay in your order, we will contact you immediately. We will keep in touch with you from the time you place your order until you receive it.

But the delivery time is still affected by Covid-19 so far, so it may be delayed sometimes, but don’t worry, we 100% promise that you will get it safely and inform you of any updates, if you are concerned, you can contact us at any time

Question: There many sellers on IG, why should we purchase from you?

Answer: There many sellers on many other platforms, but you should be very careful where you put your money, some of them do not have a secure payment gateway, some of them use PayPal but as friends and family and not SERVICE because in case anything happens the customer will not be able to get his refund!

No seller has our quality with the same price we offer! Our price is low compared to other sellers because we are not resellers, we have our own factories.

Question: What kind of quality are your bags?

Answer: We sell original. These are the best products available in the market period. It cannot get any better, the next best quality would be the new handbag itself.

Question: What do your bags and wallets come with?

Answer: Our bags and wallets come with the brand’s box dust bag, and authentication cards. If items are too big then we ship them with shopping bags instead of a box to protect you from any custom duty restrictions. 

Question: Is the bag or wallet real leather?

Answer: Our Bags and wallets are guaranteed to be 100% made of real leather which is imported to match that of the original brand. We use a range of leathers depending on what is used by the authentic brand on the original bag.

Question: What currency are your prices listed in?

Answer: All Prices are in USD American Dollars.

Question: What if my bag has a quality issue? Will you help me?

Answer: We have warranty on all our items unlike most websites and will gladly help with the repair or replacement of any issues deemed to be quality or production issues. Please contact our customer service if you require assistance with this and we will gladly assist you immediately.

Question: I am afraid to buy. How can I trust you?

Answer: We understand that there are many scams online and it’s difficult to shop online especially for something like a our product, but note that we treat our clients money like ours this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders – if you do not trust us that is fine and we don’t want you to feel uncomfortable buying from us. If you are afraid to make a large order we suggest starting with just one item and once you verify our quality you will definitely come back for more like our other clients. If you still don’t feel at ease then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.

Question: How can I check the status of my order?

Answer: We send you an email after 3 to 5 business days with your tracking number and how to track it. You can also create an account on our website where you’ll be able to check all of your orders updates. 

Question: Do you have any products not listed on your website?

Answer: We add new products weekly and have many products that are not listed. Feel free to contact our customer care about a particular item or brand.

Question: What are the return, exchange, refund policies?

Answer: We offer a full money back guarantee on purchased items returned. Please check our policies. 

Question: Do you charge sales tax?

Answer: No, We do not charge you any taxes!

Question: Is your website secure to order from?

Answer: Yes, we have a SSL123 bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase. Secured by Comodo. Due to security purposes we never keep our customers information in our database.

Question: What type of materials are your bags made of?

Answer: Our Line of handbags are made from many of the same materials as the authentic ones such as cotton-coated canvas and genuine cowhide leather straps, handles, and trim. The interiors typically are made of Alcantara suede lining like most of the authentic ones or canvas

If after checking through our FAQ’s your problem still persists, please feel free to contact us